Frequently Asked Questions

General

What kind of insurance does Upcycle have?

Upcycle is covered by State National Insurance Company Inc. and carries a $1M per incident general liability policy.

Hosts

How much do I make?

You will get paid either 85% or 65% of your trip total depending on the protection plan that you choose. For payment, you can choose between ACH and physical check. Learn more about our protection plans here - https://upcyclebikes.co/policies/host-coverage-plans

How do I prepare my bike for rent?

Upcycle will provide a checklist of tasks that hosts can review before their bike goes out on a trip. Hosts should also take photos to document condition prior to the rental. https://shorturl.at/nvV35

How does payment work?

We pay ACH via our bank, Mercury. Once your first rental is complete, we send you a link to set up payment.

What types of bikes does Upcycle accept?

Upcycle rents a wide variety of modern e-bikes and pedal bikes. We really like road bikes, mountain bikes and most city bikes.

What bikes perform the best?

Modern bikes within the last 5 years perform the best, especially ones that are made by popular brands. On top of that, Medium (53cm) to Large (58cm) frames typically have the largest audience.

What happens if my bike is damaged when being rented?

If your bike is damaged during a rental, you will email upcycle at info@upcyclebikes.co to explain the damage and share before and after photos.

What if someone gets injured on my bike?

Renters are responsible for their safety.

What happens if my renter steals my bike?

Upcycle covers theft up to the lesser of replacement cost or $5,000 if a guest steals the host's bike during the rental period. If the bicycle is stolen from the guest's possession, it is the guest's responsibility.

Guests

What do I need to bring?

Guests just bring their riding gear! Clothing, shoes, helmets, and pedals if they have a preference that is not pictured.

How do I pay?

Once your rental dates are confirmed with the host, you will pay Upcycle directly through your account.

Where do I meet with my host?

Hosts will typically meet close to their homes, but this can be arranged directly with hosts based on availability.

What happens if a bike is stolen from me?

Similar to a rental from a bike shop, the guest is responsible for keeping the bike safe during the rental period.

What happens if I damage the bike?

Similar to a rental from a bike shop, the guest is responsible for keeping the bike safe during the rental period.

Are there any hidden fees?

No hidden fees, we are transparent about our pricing and charge exactly what the host sets. The final price will be shown before making a reservation.